QUESTIONS BEFORE YOU ORDER
Photo editing FAQs: clear answers before you order
These FAQs explain how to prepare your files, compare editing options and request the right service. Review the answers below, then send your samples and project requirements for a tailored quote.
Which files should I send?
Send your highest-quality original JPG, PNG, TIFF or PSD files for photo editing. For manual vector tracing, send your best available raster image or existing artwork. We confirm suitability when reviewing your samples.
How do I send a large batch?
Include a Drive, Dropbox or WeTransfer link in your enquiry. Check access permissions and include a file list, image quantity and editing instructions.
How much will it cost?
Our pricing guide shows starting rates. The final quote depends on complexity, quantity, output and deadline. We agree the total before production.
How long does delivery take?
Delivery depends on image count and editing complexity. Tell us your deadline when requesting a quote. We confirm the schedule before you order.
Can you match a reference style?
Yes, share a reference and describe the background, colour, crop, shadows and details you want preserved. An approved sample is useful for repeat batches.
What if something needs correcting?
Send a clear list of differences from the agreed brief. Changes to the original scope may require a revised quote. Confirm revision arrangements with us before ordering.
What files will I receive?
Photo output can include JPG, PNG and editable PSD files when agreed. Vector work can include AI, EPS, SVG and PDF. Specify your required formats before production.
Do you offer a free trial?
You can request a sample edit. We confirm eligibility and scope first; complex samples may be quoted separately.
Can you handle ongoing work?
Tell us your typical batch size, frequency and reference style. We can discuss a workflow for recurring catalogue editing.
How are payment and cancellation handled?
Ask us to confirm payment arrangements, cancellation and any refund terms in your written quote before work begins.
How should I handle confidential images?
Tell us about confidentiality requirements before sharing files. Send only the material needed for the project, and contact us to discuss access, portfolio permission or file-removal requests.
FAQs about preparing your project
How do clipping paths, masking and retouching differ?
A clipping path defines an outline for selecting a product or separating it from its background. Masking can help with fine or partially transparent areas, such as hair or translucent material. Retouching addresses details within the photograph, such as dust, surface marks or distracting elements. Share representative files and describe the result you need so the appropriate combination can be discussed. Visit our service overview to compare the available editing options.
Can one source image have several finished versions?
Yes, when included in the agreed scope. Tell us whether you need a white-background image, a transparent cut-out, alternative crops or different export dimensions. List each version and identify its intended use before production. This helps distinguish the number of source photographs from the total number of delivered files. Include any required naming convention so your team can identify the versions easily.
What should I check when reviewing a sample?
Compare the sample with your brief and approved reference. Check product edges, openings, shadows, colour, crop and any detail that must remain visible. For vector artwork, review lettering, shapes and the required file formats. Send specific notes with file names and explain the adjustment you want. Resolve questions about the reference finish before applying it to a larger batch.
How can I make a recurring project easier to manage?
Keep the approved reference, written instructions and output requirements together. Organise new batches into clearly named folders and include a file list. Separate original images from references and files already returned for review. If the products, source lighting or requested finish change, explain those differences with the next upload. These FAQs provide general preparation guidance; confirm the details for your project in the written quote.